Terms & Conditions
Effective date: 1st October 2026
Last updated: 1st October 2026
These Terms of Service (“Terms”) govern your access to and use of Red Lobster Studio (“we,” “us,” “our”). By using www.redlobster.studio (the “Website”) and any related services (the “Services”), you agree to be bound by these Terms.
If you do not agree, you must not use the Services.
At Red Lobster Studio, we believe great design shouldn't be complicated. Our monthly subscriptions give businesses access to a multidisciplinary creative team, with predictable pricing, flexible plans and no long-term commitments.
These terms explain how our subscriptions work, what is included and what you can expect when working with us.
1. Our subscription plans
Red Lobster Studio offers three monthly subscription plans:
Starter: 20 hours: £900 | Growth: 40 hours: £1,800 | Agency: 60 hours: £2,500
Each plan provides access to our creative services, including branding, print, digital design, social media, presentations, motion graphics, video editing, website design and exhibition graphics.
Every subscription includes:
Access to our multidisciplinary creative team
Unlimited design requests within your monthly allocation
Unlimited revisions within your available hours
Time tracking and regular project updates
All prices exclude any separately agreed third-party expenses.
Use of the Service
Eligibility: You must be at least 18 years old and capable of forming a binding contract with us.
Account Registration: You agree to provide accurate, current, and complete information during the onboarding process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and any activities or actions under your account.
License: Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use Red Lobster Studio services strictly in accordance with these Terms.
2. Monthly hours and billing cycles
Each subscription includes a fixed number of design hours per monthly billing cycle
Your billing cycle begins on your subscription activation date and renews monthly on the corresponding date, subject to payment
Unused hours do not roll over
Any unused hours expire at the end of the billing cycle. They cannot be transferred to another month, exchanged for cash, refunded or credited towards future subscription payments, except where required by applicable law
We'll help you prioritise your requests and keep you informed about your remaining hours
3. What happens when your hours run out?
Once your monthly allocation has been fully used, design work will pause until one of the following happens:
You approve and pay for an available subscription upgrade
Your next monthly billing cycle begins and your new allocation becomes available
We'll notify you when you're approaching your monthly limit to help you plan upcoming requests
We will not automatically upgrade your subscription or charge additional fees without your approval
If you're already on our Agency plan, the maximum standard allocation is 60 hours per billing cycle
If you require more than 60 hours, additional work will normally be scheduled for your next billing cycle. Larger requirements may be considered under a separately agreed custom arrangement, subject to availability
4. Unfinished projects
Some projects may require more hours than are available within a single billing cycle
If your remaining hours are insufficient to complete a project, we'll inform you and discuss the available options
The project may be paused and resumed when your next billing cycle begins, or you may request an upgrade where available
Unfinished projects can continue into a new billing cycle, but unused hours cannot
Work undertaken during the new billing cycle will count towards that month's allocation
Project deadlines may need to be adjusted where work is paused because the monthly allocation has been exhausted
5. Unlimited design requests
You can submit as many design requests as you need throughout your subscription
Requests will be reviewed, prioritised and scheduled according to your available hours, project complexity and our team's capacity
Unlimited requests do not mean unlimited completed work
All design activity counts towards your monthly allocation, and the number of requests completed will depend on the time required for each project
6. Revisions and amendments
Revisions are included in every subscription
You may request as many revisions as needed, provided sufficient hours remain in your current billing cycle
All revisions, amendments, alternative concepts, changes in creative direction and additional deliverables count towards your available design hours
If revisions exceed your remaining allocation, we'll discuss an available upgrade or schedule the remaining work for your next billing cycle
7. Time tracking
We track the time spent actively working on your requests. This may include:
Creative research and concept development
Design and production
Animation, video editing
Revisions and amendments
Agreed project meetings and consultations
File preparation, exports and production artwork
Project-specific communication and coordination
Time is recorded against your monthly allocation. We'll provide visibility of your hours used and remaining, and notify you when you're approaching your monthly limit.
8. Project timelines and turnaround
Turnaround times vary depending on the complexity and scope of each request.
Smaller tasks may be completed relatively quickly, while larger projects such as websites, animations, brand identities or exhibition stands may require several days or weeks. We'll communicate estimated timelines for larger projects before work begins. Delivery times depend on:
Project scope and complexity
Available subscription hours
Current team capacity
Client feedback and approvals
Availability of required content and assets
Urgent requests can be discussed, but priority delivery is subject to availability and is not guaranteed.
9. Changing your plan
You may request to upgrade or downgrade your subscription
Upgrades may take effect during your current billing cycle, subject to the conditions outlined in Sections 3 and 4
Downgrades take effect from your next billing cycle, provided we receive at least seven days' notice before your renewal date
Plan changes do not entitle you to refunds for unused hours or unused portions of a billing cycle, except where required by law
10. Pausing your subscription
You may request to pause your subscription by providing at least seven days' notice before your next billing date. Pauses take effect at the end of the current paid billing cycle and must be confirmed by Red Lobster Studio. During a pause:
No design work will be undertaken
No new monthly design hours will be allocated
Unused hours from previous billing cycles will not be retained
Projects may be placed on hold until the subscription is reactivated
Reactivation is subject to our team's availability and confirmation of the applicable plan and start date.
11. Cancellation and renewal
Subscriptions operate on a monthly rolling basis, with no minimum long-term commitment
Your subscription renews automatically each month unless cancelled or paused in accordance with these terms
You may cancel by providing at least seven days' notice before your next billing date
If valid notice is received, cancellation takes effect at the end of your current paid billing cycle
You may continue to use your remaining design hours until that date, subject to normal scheduling and capacity
Unused hours expire when your subscription ends
Cancellation requests received fewer than seven days before renewal will normally take effect at the end of the following billing cycle, subject to applicable law
12. Payment and billing
Subscription fees are payable monthly in advance
Work begins once the initial subscription payment has been received and your subscription has been activated
Monthly payments are due on your scheduled renewal date
If payment is unsuccessful or overdue, we may suspend design work until the outstanding balance has been settled, after providing notice
Subscription fees do not include third-party expenses unless expressly agreed in writing
13. Third-party costs
Your subscription covers design services and the creative time included in your plan.
External expenses are not included unless expressly agreed. These may include:
Premium fonts and asset licences
Printing and physical production
Website hosting and domain registration
Paid plugins, software or third-party subscriptions
Specialist materials and external suppliers
Any additional expenses will be discussed and approved before they are incurred.
14. Client responsibilities
To help projects run smoothly, clients are responsible for providing clear briefs, accurate content, required brand assets and timely feedback
Clients must ensure that any materials supplied to Red Lobster Studio can legally be used for the requested purposes
Delays in providing information, content or approvals may affect project timelines
Subscription hours continue to follow the normal billing cycle even where work is delayed by missing client materials or feedback
15. Intellectual Property and Ownership
15.1 Ownership of Final Deliverables
Upon full payment of all applicable fees, the client will own the transferable intellectual property rights in the final, approved creative work produced specifically for them by Red Lobster Studio, unless otherwise agreed in writing. Red Lobster Studio retains ownership of:
Preliminary concepts, unused designs and drafts that have not been approved as final deliverables
Internal processes, tools, templates, methodologies and proprietary resources
Pre-existing design elements and materials not expressly transferred to the client
Third-party assets, including stock imagery, fonts, music, footage and licensed templates, remain subject to their respective licensing agreements and are not automatically transferred to the client.
Where required by applicable law, the parties will document the assignment of intellectual property rights in writing.
15.2 White-Label Services
Red Lobster Studio may provide creative services on a white-label basis to agencies and other businesses working on behalf of their own clients.
Where services are provided on a white-label basis, ownership of the final approved deliverables passes to the subscribing agency upon full payment, subject to the exclusions and licensing conditions outlined above.
The subscribing agency may subsequently assign or license those rights to its end client under its own contractual arrangements.
Red Lobster Studio will not contact the agency's end client directly or publicly identify its involvement in white-label projects without the subscribing agency's prior consent, except where legally required.
15.3 Portfolio and Promotional Licence
The client grants Red Lobster Studio a non-exclusive, worldwide, royalty-free licence to reproduce, display and share completed creative work for the following purposes:
Portfolio presentations and website showcases
Case studies and examples of previous work
Social media and promotional materials
Marketing and business development activities
This licence applies only to work that has been publicly released or approved for publication and does not authorise the disclosure of confidential information.
Clients may withdraw permission for future promotional use at any time by notifying Red Lobster Studio in writing at info@redlobster.studio.
Upon receiving such a request, we will cease new promotional use and remove the relevant work from our own digital channels within a reasonable period, where reasonably practicable.
For white-label projects, portfolio and promotional use requires the subscribing agency's prior written consent.
16. Confidentiality
Both Red Lobster Studio and the client agree to treat confidential business information shared during the working relationship with appropriate care
Confidential information will not be disclosed to unauthorised third parties except where necessary to provide the services, permitted by the client or required by law
17. Changes to these terms
Red Lobster Studio may update its subscription terms, services or pricing from time to time
We will provide reasonable advance notice of material changes affecting active subscriptions
Changes to subscription prices or material service conditions will not take effect during a billing cycle that has already been paid for
Where required by applicable law, clients will have the opportunity to cancel before material changes take effect
18. Contact Details
If you have any questions about these Terms, contact us at:
info@redlobster.studio
www.redlobster.studio
